GENERAL

  • We request all the customers to read the Terms & Conditions before booking their hotel packages with Amenity Paradise Hotel.
  • The customer is responsible to ensure and meet all the foreign entry requirements, travel documents (passport, visa, etc) and health requirements.
  • Not abiding by these rules may lead to cancellation of stay and/or refusal to use the hotel facilities.
  • You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

STANDARD TERMS AND CONDITIONS

  • Reservations are not transferable.
  • If you don’t show up for your reservation, a fee equal to one night’s hotel charge (plus any relevant prevailing government tax) will be applied to the debit or credit card you submitted at the time of reservation, or in accordance with any updated booking terms mentioned in the offer.
  • If a visitor behaves badly or for any other safety, security, or medical concerns, the hotel reserves the right to cancel the booking and send the guest from the hotel. This is especially true if customers disobey guidelines from hotel staff, use offensive language, harass, or put other guests at risk.
  • Note that we may refuse guests suffering from an illness that may cause discomfort of any kind to the other guests inside the Hotel as we do not compromise the health, safety and security aspects of the Hotel, staff or other guests at any point of time.
  • Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
  • Guests are not allowed to bring food and beverages from outside in the Hotel or order food from outside the Hotel.
  • In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
  • Do not change the position of the gadgets and fixtures in the Hotel or guest rooms without permission. The Guest shall compensate the Hotel for any damage caused due to intent or negligence on the part of the Guest.
  • With proper identification, guests who have forgotten or claimed valuables can pick them up from the hotel, or the hotel may arrange postage at the guest’s expense.
  • You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
    You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

PERSONAL INFORMATION

The person seeking to apply for an Accommodation Contract shall provide the Hotel with the following information:

  1. Address, name, and contact number of the Guest
  2. An original proof of identity at the time arrival in the Hotel
  3. Date and time of the Arrival and duration of stay
  4. Transaction information, including payment and reservation and booking details
  5. Demographic information
  6. Other information necessary by the Hotel.

In the case when the Guest requests, during his/her stay, an extension of the accommodation beyond the date(s) of the stay, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

PAYMENT POLICY

  • Payment can be made using the credit card, payment gateway link, deposit in the bank account or pay on arrival for stay.
  • Applicable Taxes – Taxes are as applicable at the time of reservation.
  • An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
  • The customer is not eligible to amend, cancel, or receive a refund for various privileged booking prices or special offers.Therefore, before making a reservation, the customer is recommended to review the accommodation description as well as any applicable requirements clearly.
  • When a reservation is cancelled, the booking fee will be refunded. The booking amount will be credited to the customer’s bank account via the payment method they used (debit card, credit card, net banking, or any other electronic mode), excluding any applicable cancellation fees and taxes. It can take 10-15 business days to complete the refund.

USE OF WEBSITE

  • You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.
  • Unless you own or control the relevant rights in the material, you must not:
  1. republish material from our website (including republication on another website)
  2. sell, rent or sub-license material from our website.
  3. show any material from our website in public
  4. exploit material from our website for a commercial purpose
  5. redistribute material from our website.
  6. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website.
  7. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  8. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

BREACHES OF THESE TERMS AND CONDITIONS

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

  1. temporarily suspend your access to our website
  2. permanently prohibit you from accessing our website
  3. block computers using your IP address from accessing our website
  4. contact any or all of your internet service providers and request that they block your access to our website
  5. commence legal action against you, whether for breach of contract or otherwise
  6. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.

THIRD PARTY RIGHTS

  • A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

COOKIES

  • Our Digital Channels use cookies to provide you with customized information from our website to make it more user-friendly. For further details about the cookies on our Digital Channels, please see our ‘How we use cookies’ statement.­
  • By using our Digital Channels, you agree to our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party. If you do not agree to such use, please see the ‘Managing your cookies’ section for details on how to adjust your settings.

SECURITY

  • The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot of the Hotel, as the Hotel only provides the space for parking and cannot be held responsible for management of the vehicle, whether the key of the vehicle has been deposited to the Hotel or not.
  • These terms and conditions are subject to revision at any moment by the Company without prior notice. The updated terms and conditions will be provided on this website right after the modifications. Kindly review our website for latest updates regrading any changes made.

LAW AND JURISDICTION

  • These terms and conditions shall be governed by and construed in accordance with [Tanzanian Law].
  • Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of [Tanzania].

CONTACT US

Please contact at info@amenityparadise.co.tz Or call us on 255753750095 for any assistance or have any questions regarding this Privacy Policy.